Terms of Service

These terms are an agreement between you (the business using Pynux, “you”) and Pynux (replace with registered company name) (“Pynux”, “we”). By creating an account or using Pynux you accept them on behalf of your business.

1. The service

Pynux is point-of-sale and back-office software delivered over the internet: selling, stock, purchasing, customers, reports and related features, plus the optional Pynux Print Agent for your computer. Tills keep working offline and send their records to our servers when connected.

2. Your account

• You must give accurate details and keep the owner's email and password private. Tills get their own limited sign-in; staff use PINs that you manage.
• You are responsible for what your staff do in Pynux and for setting their roles and permissions.
• Tell us straight away at support@pynuxapp.com if you think your account has been misused.

3. Trial, plans and payment

• New businesses get a 14-day trial with Business features. When it ends you move to the Free plan unless you pay for a plan.
• Paid plans are billed monthly or yearly in advance, at the prices shown on our website or in the app when you pay. Prices may change with at least 30 days' notice; the new price applies from your next billing period.
• If a payment is not received, you have a 7-day grace period. After that your account moves to the Free plan limits. Your data is not deleted because of a late payment.
• Payments are non-refundable except where the law requires otherwise or we agree in writing.
• You are responsible for taxes on your own sales. Pynux helps calculate and report them, but you must check figures before filing with your tax authority.

4. Your data

• Your business data (products, sales, customers, suppliers, stock and similar) belongs to you. You give us permission to store and process it only to run Pynux for you, keep it secure, back it up and provide support.
• You can export everything to Excel at any time from Settings → Data & backup.
• If you close your account, you can export your data first. We delete it within 90 days of closure, except where the law requires us to keep records.
• How we handle personal information is explained in our Privacy Policy.

5. Acceptable use

You must not use Pynux for anything unlawful; try to break, overload or get around its security; access other businesses' data; resell Pynux without our agreement; or store information you have no right to hold.

6. Availability and support

We work to keep Pynux available and to fix problems quickly, but we can't promise it will never be interrupted. Planned maintenance is done outside normal trading hours where possible. Support is by WhatsApp and email during business hours.

7. Third-party services

Some features connect to services we don't control, such as your bank's payment gateway (for example BML Connect), Telegram, WhatsApp and AI providers. Their own terms apply, and we are not responsible for their availability or decisions.

8. Liability

Pynux is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or lost data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

9. Ending the agreement

You can stop using Pynux at any time. We may suspend or close an account that breaks these terms, after giving notice where reasonable.

10. Changes

We may update these terms. We'll tell account owners about important changes by email or in the app at least 14 days before they take effect.

11. Law

These terms are governed by the laws of the Republic of Maldives, and its courts have jurisdiction, unless the law of your country requires otherwise for your business.

Contact

Pynux (replace with registered company name), Malé, Maldives. Email support@pynuxapp.com.